Error messages & problems

What can I do when my web browser does n’t work properly with Lifewise?

If you have enabled Cookies, JavaScript, and Pop-ups, and still have problems, you should then check for any ‘Firewall’ or ‘Web proxy’ that might be running on your computer or your network server.

Also, older versions of web browsers may not handle CSS (Cascading Style Sheets) HTML correctly, resulting in lines overlaying each other.


How can I get rid of an error message?

If you are receiving an error message such as parse, fatal or syntax error, it is likely that some changes are being made to our site by our IT team.

To get rid of the error, you will need to clear your cache.  See  instructions below.


Why am I seeing a database maintenance message?

From time to time, our IT team will be editing information and a database maintenance message will appear. The message should only appear for a short time.

If the message is still appearing, you may need to clear your cache. See below.


How and why to clear your web browser cache or Temporary Internet Files folder

Often referred to as the cache, the Temporary Internet Files folder contains a kind of travel record of the items you have seen, heard, or downloaded from the web. It includes images, audio files, web pages, and cookies. Storing these files in your cache can make browsing the web faster because it takes your computer less time to display a web page when it can call up some of the page’s elements or even the entire page from your Temporary Internet Files folder. The downside of this storage is that when new versions of a course topic are made available (perhaps due to a topic being expanded), the old version of the topic will still display in your browser as the file for it is not updated within your cache. It is a simple process to clear the cache in such cases. It also ensures other people can’t look at the stuff you’ve been looking at. On public or shared computers it is a good idea to clear your cache after each session. Depending on the browser that you use there are slightly different steps. So google “clear (name of browser e.g. chrome) cache steps.”  Make sure to close the Lifewise website page before you clear the cache.

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