Payment issues

How will the payment appear on my credit card ?

To protect your privacy we have asked credit card companies to show your payment as Valerie at L’wise. Exactly what appears on your credit card statement is however determined by your credit card company.


How long do I have access to  paid  courses?

You can use the paid courses for a period of 6 months from the date of payment. We can extend your access in exceptional circumstances.


Do you  refund fees paid?

You can try out a number of our courses for free before you decide whether you want to pay for courses. We offer a full refund within 7 days if you have not accessed the paid course. Otherwise we do not refund payments unless we have failed to deliver the course material. We can extend your course duration  in exceptional circumstances.


 Who handles my payment?

Our payment processor Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. Founded by two Irishmen, Stripe now handles billions of dollars in 24 different countries. Your credit card information is processed by Stripe and is  not held on our servers.


Are my credit card details stored by you?

We do not store your credit card details. Stripe give us access to the last four digits of your card so we can make a refund if this is necessary. Stripe do not store your credit card information. You can choose however to store your credit card information with them for future use, adding mobile phone verification for extra security.

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