How do we protect your privacy?

How do you protect my privacy and security?

  • We know your privacy  is very important so we encourage you to sign up with just a first name or even invent your own user name. That way your personal details always stay private.
  • Our technology has extra security built in.  For example, see the padlock symbol in the top left corner on the browser address bar.
  • There are no apps downloaded onto your phone, tablet or PC as this is a website based service.
  • We do not use remarketing ad’s  so you will not see ads following you all over the internet.
  • All our coaches have counselling qualifications and training in client confidentiality
  • After  15 minutes of no activity on your account you will be automatically logged out.
  • For more details about how we use and protect your information please click here.


How can I protect my privacy and security?

  • Do not share your email address or  log on with any one else.
  • Log off  using the program rather than closing the browser page.
  • As soon as you are finished working with our program, log off, rather than wait for our automatic log off.
  • Putting a password or pin code on your electronic device is helpful.
  • If you are using a shared device at home we suggest you create a separate account and password for you only. Google “create a user account for (insert name of your device)” to find out how to do this.
  • You should also clear the web browsing history on your device. Google “clear my web browsing history” to find out how to do this.
  • Avoid using public computers to access your personal information. If you do use a public computer, check to see if the service provider has any secure settings. Always remember to clear the history, close the web browser and log out before you leave the terminal.
  • Avoid using Wi-Fi hotspots for sensitive internet use. These are often open and unencrypted. A hacker may be able to break into your computer through a hotspot and potentially access your personal information.
  • Use strong passwords (at least 15 characters. uppercase letters. lowercase letters. numbers) and change them regularly.
  • Remember the personal information you put in your social networking profile may be used by scammers to guess your passwords so choose passwords not linked to public information.
  • Use anti virus protection, basic free versions are available.
  • If you wish to take extra steps & can pay fees  to protect your privacy using paid secure emails such as hushmail and web browsers like Tor provide extra security.

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